Cancellation Policy
Last updated: 21.08.2025
Your 14-Day Withdrawal Right
In accordance with German consumer law (FADG - Fernabsatzgesetz), you have the right to cancel your order within 14 days of receiving your merchandise without providing a reason.
How to Cancel Your Order
To exercise your cancellation right, please:
Send an email to:
contact@holyinfa.comPlease include your order number and the email address used for your order.
Cancellation Timeline
- Before shipping: Your order will be cancelled and no charges will apply.
- After receiving merchandise: You have 14 days from the delivery date to notify us of cancellation.
- Return shipping: You must return the merchandise within 14 days of your cancellation notice.
Return Requirements
- Merchandise must be in original, unworn condition.
- All original packaging and tags must be included.
- Return shipping costs are your responsibility (unless the return is due to our error).
- Include your order number with the return shipment.
Refund Process
Upon receipt and inspection of returned merchandise in original condition, your full purchase price (including original shipping costs) will be refunded within 14 days via the original payment method.
Exceptions
The cancellation right does not apply if:
- Merchandise has been worn, washed, or visibly used.
- Packaging or tags have been removed.
- Merchandise was damaged due to mishandling after delivery.
- Custom or personalized items (made to your specifications).
Contact Us
For any questions about cancellations or returns, email us at contact@holyinfa.com.
This policy complies with German distance selling regulations (Fernabsatzgesetz) and EU consumer protection directives. For additional dispute resolution options, visit the EU Online Dispute Resolution platform.