Merch Store Terms

These terms and conditions ("Terms") govern your use of the Holy Infa merchandise store ("Store") and your purchases of merchandise products.

By accessing or purchasing from the Store, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Store or purchase any merchandise.

We reserve the right to modify these Terms at any time. Your continued use of the Store following the posting of revised Terms means you accept and agree to the modifications.

2.1 Product listings on our Store constitute an invitation to make an offer, not an offer to sell. The presentation of merchandise and prices are subject to availability and errors.

2.2 When you place an order, you submit an offer to purchase merchandise on the terms specified in these Terms. Your offer is submitted when you click the "Order with payment obligation" button. We will send you an order confirmation email with all order details.

2.3 Our acceptance of your order is confirmed in the order confirmation email. A contract is formed when we send this confirmation. We reserve the right to refuse any order.

2.4 All product descriptions, images, and specifications are provided in good faith. We strive for accuracy but do not warrant that descriptions or images are error-free or complete.

3.1 MANUAL INVOICE-BASED PAYMENT: Our Store operates on a manual invoice payment system:

• After placing an order, you will receive an order confirmation email

• Within 24-48 hours, you will receive an invoice (Rechnung) with payment instructions

• Payment must be made within 14 days from the invoice date

• Accepted payment methods include bank transfer (SEPA), PayPal, and credit card (details provided in invoice)

• Your order will be processed and shipped after payment is received and verified

3.2 PAYMENT DEADLINE: Failure to pay within the specified timeframe may result in order cancellation and inventory reallocation.

3.3 PAYMENT INFORMATION: All payment information will be transmitted via secure encrypted channels. We use industry-standard SSL/TLS encryption.

3.4 PRICES: All prices are quoted in EUR including applicable VAT. Shipping costs are calculated and shown separately before checkout. Prices are subject to change without notice, but changes will not affect orders already placed.

4.1 FULFILLMENT: Our merchandise is fulfilled through a third-party print-on-demand service (Printful). This allows us to offer high-quality, customized merchandise.

4.2 SHIPPING CARRIERS: Shipments are dispatched via international courier partners (DHL, UPS, FedEx, or equivalent) depending on destination.

4.3 DELIVERY TIMES: Standard shipping typically takes 7-14 business days from order dispatch (after payment is received). Rush orders may be available at additional cost.

4.4 INTERNATIONAL SHIPPING: We ship to most countries. International orders may be subject to additional customs duties, taxes, or import fees that are the responsibility of the recipient.

4.5 RISK OF LOSS: Risk of loss passes to you upon delivery to the carrier. We are not responsible for loss or damage in transit. We recommend selecting tracked shipping options.

4.6 TRACKING: A tracking number will be provided via email once your order ships.

4.7 DELIVERY ADDRESS: You are responsible for providing accurate delivery information. We are not liable for orders shipped to incorrect addresses provided by you.

5.1 PRODUCT QUALITY: All merchandise is produced to industry standards. Print quality, color accuracy, and material composition are verified by our production partner.

5.2 COLOR VARIATIONS: Colors may vary slightly from website images due to monitor display settings, printing process variations, or material properties. We cannot guarantee exact color matching.

5.3 SIZE GUIDANCE: Size charts are provided for each product. We recommend reviewing these carefully. Size availability and accuracy are the responsibility of the manufacturer.

5.4 CUSTOMIZATION: Custom designs or modifications may be available. Custom orders require acceptance of proofs and are typically non-refundable.

5.5 PRODUCT AVAILABILITY: While we strive to keep inventory updated, out-of-stock situations can occur. In such cases, we will contact you immediately to discuss alternatives or refund options.

6.1 CANCELLATION RIGHT (14-DAY FADG WITHDRAWAL RIGHT): In accordance with German consumer law (FADG - Fernabsatzgesetz), you have the right to cancel your order within 14 days without providing a reason.

6.2 CANCELLATION PERIOD: The cancellation period begins on the day you receive the merchandise and ends 14 days later.

6.3 HOW TO CANCEL: To exercise your cancellation right, send written notice to: merch@holyinfa.com with your order number and reason for cancellation (optional). Cancellation must be received before the 14-day period expires.

6.4 RETURN PROCESS:

• You must return merchandise within 14 days of cancellation notice in original condition with all packaging

• Contact contact@holyinfa.com for return shipping instructions

• Return shipping costs are your responsibility unless the return is due to our error

• Include your order number on the return shipment

6.5 REFUND: Upon receipt and inspection of returned merchandise in original condition, your full purchase price will be refunded within 14 days.

6.6 EXCEPTIONS: Cancellation right does not apply if:

• Merchandise has been worn, washed, or visibly used

• Packaging or tags have been removed

• Merchandise was damaged due to mishandling

• You have returned merchandise previously and abuse the policy

6.7 EXCHANGES: Defective merchandise or incorrect orders can be exchanged. Contact contact@holyinfa.com with photos and order details.

6.8 REFUSED DELIVERIES: If you refuse a delivery without valid reason, return shipping costs and a 15% restocking fee will apply.

7.1 PRODUCT DEFECTS: We warrant that merchandise is free from manufacturing defects at the time of delivery. Defects include stitching failures, print defects, color bleeding, or material defects not related to normal use.

7.2 DEFECT CLAIMS: You must report defects within 30 days of receiving merchandise. Photographs and detailed description of the defect are required.

7.3 WARRANTY COVERAGE: We will, at our option, repair, replace, or refund defective merchandise covered by this warranty.

7.4 WARRANTY EXCLUSIONS: This warranty does not cover:

• Normal wear and tear

• Damage caused by improper care, cleaning, or storage

• Damage from external causes (stains, tears, etc.)

• Color fading from normal washing or sun exposure

7.5 TEXTILE CARE: Follow care instructions included with merchandise to preserve quality.

8.1 CONSEQUENTIAL DAMAGES: To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or lost data.

8.2 LIABILITY CAP: Our total liability to you is limited to the amount you paid for the merchandise in question. This applies to all claims, whether based on warranty, contract, tort, or any other legal theory.

8.3 APPLICABLE LAW: Some jurisdictions do not permit limitation of liability, so this limitation may not apply to you. In such cases, our liability is limited to the maximum extent permitted by applicable law.

8.4 THIRD-PARTY SERVICES: We use third-party services (Printful, shipping carriers, payment processors) but remain responsible for their performance under these Terms. Any disputes regarding third-party services should first be directed to us.

9.1 STORE CONTENT: All text, graphics, logos, designs, images, and other materials on the Store are the property of Holy Infa or our licensors and are protected by copyright and trademark laws.

9.2 USER LICENSE: You are granted a limited, non-exclusive license to view the Store for personal, non-commercial purposes. No other use is permitted without prior written consent.

9.3 RESTRICTIONS: You may not:

• Reproduce, distribute, or transmit content from the Store

• Modify, adapt, or create derivative works

• Remove or obscure copyright or trademark notices

• Use content for commercial purposes

9.4 CUSTOMER DESIGNS: If you provide custom designs or content for merchandise, you warrant that you own or have permission to use such content. You grant us a worldwide license to reproduce your design on merchandise ordered by you.

9.5 THIRD-PARTY CONTENT: Some merchandise may feature third-party brands, characters, or designs. Your purchase grants a license to use such merchandise for personal use only, not for commercial resale or modification.

10.1 You agree not to use the Store to:

• Upload or transmit viruses or malware

• Harass, threaten, or abuse others

• Violate applicable laws or regulations

• Infringe on intellectual property rights

• Engage in fraud or deception

• Circumvent security or authentication measures

• Resell merchandise obtained from our Store as a business without authorization

10.2 We reserve the right to suspend or terminate access to the Store for violation of these provisions.

11.1 PERSONAL DATA: We collect and process personal data (name, address, email, payment information) necessary to fulfill your order and comply with legal obligations.

11.2 GDPR COMPLIANCE: Data processing complies with GDPR Article 6. Legal basis for processing includes performance of contract (Article 6(1)(b)) and legal obligation (Article 6(1)(c)).

11.3 PRIVACY POLICY: For complete information on data collection, processing, and your rights, please review our Privacy Policy at /legal/merch-store-policy.

11.4 DATA RETENTION: Personal data is retained for as long as necessary to fulfill contractual obligations or comply with legal requirements, typically 7-10 years for accounting records.

12.1 The Store uses cookies for:

• Session management (essential)

• User preferences and language selection

• Analytics and performance monitoring

• Marketing and behavioral tracking (requires consent)

12.2 You can disable cookies in your browser settings. However, some functionality may be impaired.

12.3 Third-party services (Google Analytics, payment processors) may also use cookies. See their privacy policies for details.

12.4 We comply with ePrivacy Directive requirements for cookie consent in applicable jurisdictions.

13.1 JURISDICTION: These Terms are governed by the laws of Germany, specifically German law.

13.2 VENUE: Both parties agree to submit to the exclusive jurisdiction of the courts of [Düsseldorf, Germany].

13.3 ARBITRATION: Before pursuing legal action, we encourage you to attempt to resolve disputes through good-faith negotiation.

13.4 EU ALTERNATIVE DISPUTE RESOLUTION: Consumers in the EU have the right to use alternative dispute resolution. More information: https://ec.europa.eu/consumers/odr

13.5 MANDATORY LEGAL SEAT: This store operates from Düsseldorf, Germany, in compliance with German consumer protection laws.

14.1 We reserve the right to modify these Terms at any time. Changes are effective immediately upon posting.

14.2 Your continued use of the Store following modification constitutes your acceptance of the modified Terms.

14.3 We will notify you of material changes via email or prominent notice on the Store.

14.4 If you do not accept modified Terms, you must cease using the Store and may request cancellation of future orders.

15.1 We may terminate or suspend your access to the Store at any time for:

• Violation of these Terms

• Fraud or illegal activity

• Abuse of payment systems

• Repeated violation of our policies

15.2 Upon termination, your right to access and use the Store immediately ceases.

15.3 Sections regarding intellectual property, limitation of liability, and governing law survive termination.

For questions regarding these Terms, please contact:

Holy Infa™

Elaine Jatta

Rathausufer 22

40213 Düsseldorf

Germany

Email: contact@holyinfa.com